Colissimo — Standard
Tracked Colissimo delivery to Réunion, mainland France and internationally.
Information
Shipping & returns
We ship your orders worldwide, with tracking at every step.
Delivery
Chronopost — Express
Need it faster? Chronopost Express is available at checkout.
Worldwide
Exact rates and times are shown at checkout based on your destination.
| Destination | Carrier | Estimated time | Price |
|---|---|---|---|
| Réunion (Mayotte: 5 days) | Colissimo | 2 to 3 days | 10 € |
| Mainland France | Colissimo | 7 to 11 days | 20 € |
| Indian Ocean, French West Indies, Guiana, Pacific* | Colissimo | 7 to 23 days | 15 € |
| Other destinations | Colissimo | 7 to 23 days | 30 € |
| Worldwide (excl. Réunion) | Chronopost Express | 3 to 6 days | 95 € |
* South Africa, Comoros, Kenya, Madagascar, Mauritius, Seychelles, Guadeloupe, Martinique, Saint-Barthélemy, Saint-Pierre-et-Miquelon, Saint-Martin, New Caledonia, French Polynesia, Wallis and Futuna, French Guiana.
- Processing: orders are handled the same day or the next day.
- Exception: made-to-measure pieces or items needing alterations (hem, fitting) require extra time.
- Outside Réunion, you are the importer: any customs duties or local taxes remain your responsibility.
Returns & exchanges
You have 14 calendar days from receipt to notify us of a return, then a further 14 days to send the item back. Return shipping costs are the customer’s responsibility.
Standard-size items
You benefit from the legal right of withdrawal. You have 14 calendar days from receipt of your parcel to inform us of your wish to return an item. Once your request has been made, you have a further 14 days to send the product back to us in its original condition. Return shipping costs are your responsibility.
Made-to-measure creations
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. As each made-to-measure piece is cut and made exclusively for you according to your own measurements (or unique personalisation options), it cannot be resold. Consequently, these items cannot be returned, exchanged or refunded, except in the event of a proven manufacturing defect.
- The period starts from the purchase date (in store) or the parcel reception date (online).
- Refund or exchange is processed as soon as possible after we receive and inspect your return.
- Shipping costs are not refunded and return costs are at your expense.
- No refund can be made if items are damaged and/or have already been worn.
To start a return or for any question, contact us via our form, by email at [email protected] or at (+262) 0262 43 50 38.
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